Refund / Reprint Policy

1. Custom-Made Products

VoxelForge prints custom parts based on customer-submitted files and selected print settings. Because each print is custom-made, completed orders are generally not refundable unless there is a production error or an issue approved by VoxelForge.

2. Before Production Starts

If you need to cancel or change an order, contact us as soon as possible. If production has not started, cancellation or changes may be possible.

3. After Production Starts

Once production has started, refunds or cancellations may not be available because material, machine time, and labor may already have been used.

4. Reprints

If VoxelForge determines that a print failed because of a production issue, VoxelForge may offer a reprint, partial refund, or other reasonable solution.

5. Customer File Issues

Refunds or free reprints may not be available for problems caused by the submitted model, including incorrect dimensions, weak design, thin walls, unsupported features, non-printable geometry, or customer-selected settings.

6. Color and Finish

Colors, layer lines, surface texture, support marks, and finish may vary. Minor cosmetic differences are normal for 3D printing and may not qualify for a refund or reprint.

7. Damage or Missing Items

If an item arrives damaged or something appears to be missing, contact us promptly with photos and order details so the issue can be reviewed.

8. Contact

To request help with an order, email: voxelforgeprinting@gmail.com